My clients aren’t receiving emails!

The purpose of this page is to demonstrate the troubleshooting steps you should take before reaching out to support regarding emails.

Ashore will send emails on your behalf when you utilize workflows and reminder notifications. Our email delivery service is a wonderful company called Postmark (

Check Email Delivery

If you sent an email for a proof, check the Proof Timeline. There, we share the status of the email directly from Postmark, our email delivery service. If the status of the email is “delivered”, then there were no errors sending the message, and you should ask the recipient to check their spam.

Verify that You Verified Your Email

Did you integrate your email with Ashore on the Profile page? You should have received an email from our email delivery server, Postmark; follow the instructions within to complete the process. If you didn’t fully integrate your email address, your emails won’t send and there will be an SMTP error. If you can’t find the email from Postmark, reach out to us at We can re-send the Postmark verification email.